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Thursday 25 July 2013

Unexpected early closing at LIDL, Rusholme

LIDL, Wilmslow Road, Rusholme

With a new Morrisons about to open next door you might think that LIDL would be keen to look after its existing customers? Not so… On Tuesday evening the Rusholme branch shop closed two hours early.

In the minute I was outside a series of disappointed shoppers arrived to find a notice about undertaking improvements. And, in my case, the patronising marketing speak about extending the refrigerators so they could “stock even more tasty products” just served to heighten the annoyance.

Why not pay the staff overtime and do it after normal closing, as other shops seem to do?

I’ve been buying more from ALDI recently. The meat, fruit and veg are better, with a greater number of staff on the tills. I wonder how many people feel the same way?


Filed under: consumer,Manchester,Shopping — GS @ 5:45 pm
Sunday 28 April 2013

How Google hides free copies of public domain books while directing people to pay-for reprints

Google has been allowed to scan hundreds of thousands of out-of-copyright books from libraries around the world and supposedly this is a wonderful free resource for all of us. But, over the last year or two, I’ve found it increasingly difficult to find the free versions while Google Books presents reprints to buy.

Here’s an example… (more…)


Filed under: Computing,consumer,Net & technology,Photography — GS @ 5:59 pm
Thursday 25 March 2010

Manchester Irish Festival is the latest event to over-inflate crowd figures

Manchester Irish Festival, which is now in its fifteenth year has, unfortunately, become the latest Manchester event to over-inflate its attendance figures. The official website claims that “an estimated crowd of 100,000” people watched the annual St Patrick’s Day Parade. (more…)


Filed under: consumer,Manchester — GS @ 6:01 am
Tuesday 20 October 2009

The customer service premium rate rip off

This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call.

It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than ever. It begins with a ponderous promo message for the website before you can actually get anywhere. (more…)


Filed under: consumer — GS @ 3:50 pm
Wednesday 18 March 2009

Councils banned from using 200 jargon words and phrases in ‘visionary’ ‘step change’

The Local Government Association has compiled a list of words and phrases which council staff should avoid if they are to communicate effectively. Here is the full list:
(more…)


Filed under: consumer,Politics — GS @ 2:21 pm
Wednesday 4 March 2009

British Gas found guilty of harassment

When Lisa Ferguson changed her supplier, British Gas continued to send her bills. These were followed by letters threatening to cut off her supply, start legal proceedings and report her to credit reference agencies.

She wrote to the British Gas chairman and the watchdog Energywatch, but still the letters and bills continued. So she decided to turn the tables on British Gas and take them to court for unlawful harassment, claiming damages for distress and anxiety and financial loss. (more…)


Filed under: consumer — GS @ 7:27 am
Sunday 1 March 2009

‘Cash-strapped BBC’ has probably never been better off

The experience of uncovering the widely misreported crowd figures at the Manchester Pride parade has given me a healthy scepticism towards anything I read in the press.

A popular theme in the news these days is that the BBC is short of cash. But this is never put into a historical context. It seems that journalists are either too lazy or over-worked to look into it in any depth. So I decided to find out for myself… (more…)


Filed under: consumer,Politics,TV & film — GS @ 2:00 am
 
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