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Thursday 29 May 2008

Companies continue to rip off consumers with 0870 and 0845 customer-service numbers

‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’

(more…)


Filed under: consumer — GS @ 7:19 am
Thursday 8 May 2008

Britain throws away £10bn of food every year

‘Each day, according to the government-backed report, Britons throw away 4.4 million apples, 1.6 million bananas, 1.3 million yoghurt pots, 660,000 eggs, 550,000 chickens, 300,000 packs of crisps and 440,000 ready meals. And for the first time government researchers have established that most of the food waste is made up of completely untouched food products – whole chickens and chocolate gateaux that lie uneaten in cupboards and fridges before being discarded.’

The Independent


Filed under: consumer,Environment,Food & cookery,Shopping — GS @ 9:02 am
Thursday 28 February 2008

Canon Powershot A570IS

I have a new camera (yes another one).

(more…)


Filed under: consumer,Photography — GS @ 2:23 am
Friday 22 February 2008

Fast food: the reality

Someone has photographed various fast food and put the photos alongside the glossy promotional images.


Filed under: consumer,Food & cookery,Fun,Health,Shopping — GS @ 4:09 pm
Friday 8 February 2008

The latest sneaky trick from British Telecom

For some time now British Telecom has charged customers on its most basic plan (Together Option One) 4.5p for evening and weekend calls of up to an hour. After sixty minutes the call continues at 1p per minute.

(more…)


Filed under: consumer — GS @ 12:49 am
Saturday 25 March 2006

Rhode Island Coffee, Bolton

Update: 3 April 2009

The original post had been up for three years and I’ve decided to take it down. No one asked me to do that.

Two of us didn’t have a very good experience at the coffee shop. When I got home I was furious and wrote about it here. But it’s a long time ago and eventually the staff posted some apologetic comments under the article, which I appreciate.

At the time of writing this update, the article is at number three on Google for a search on the name of the company. In fact both of us who were in the cafe that day run websites for a living and are clued up about search engines and we had met there to discuss business.

So in that sense the shop had a lucky escape as only one of us wrote about our experience online!

There’s an obvious moral to the story for all businesses: you don’t know which of your customers might be a blogger and search engine expert, so be nice to all of them…


Filed under: consumer — GS @ 11:49 am
 
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