‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’
As a photographer myself, I broke out into a cold sweat reading how this poor man lost most of his image library in the Lever Street fire. Equipment can be replaced but unique transparencies, negatives and digital images can’t be.
Have you noticed how many companies are trying to get the most unnecessary personal data these days? My favourite a few months ago was when I called United Utilities and they told me they couldn’t discuss my water bill over the telephone unless I gave them my date of birth.
On 18 August 2006 I wrote to Manchester Pride with the following questions. I received a reply from Marketing Manchester, saying that I would get a ‘prompt reply’ just as soon as Pride was over. More than two months later I am still waiting…
Here is my letter:
