This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call. It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than … The customer service premium rate rip off
‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’
Tonight I received the latest quarterly telephone bill from British Telecom for the house here. I arrived here on 29 July. So, as you would expect, there are no calls listed on the bill until 29 July … That is, except for two calls to the premium rate numbers 09066 361152 and 09066 361153, on … Mystery calls on my BT phone bill
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