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Tuesday 20 October 2009

The customer service premium rate rip off

This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call.

It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than ever. It begins with a ponderous promo message for the website before you can actually get anywhere. (more…)


Filed under: consumer — GS @ 3:50 pm
Friday 8 February 2008

The latest sneaky trick from British Telecom

For some time now British Telecom has charged customers on its most basic plan (Together Option One) 4.5p for evening and weekend calls of up to an hour. After sixty minutes the call continues at 1p per minute.

(more…)


Filed under: consumer — GS @ 12:49 am
Sunday 25 February 2007

Free wifi wireless hotspots in Manchester

A useful map of places that offer free wifi in Manchester city centre.

There’s talk of free wireless internet across the whole of Greater Manchester by next summer. Which will be great if they can do it.

It would totally change the way that I work, that’s for sure. Though I wonder if restricting it to 256k would be a huge mistake.

Such a low speed would rule out watching almost any kind of streaming web video and everyone seems to reckon that the future of the web lies with… video.


Filed under: Net & technology — GS @ 12:53 am
 
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