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Tuesday 20 October 2009

The customer service premium rate rip off

This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call.

It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than ever. It begins with a ponderous promo message for the website before you can actually get anywhere. (more…)

Filed under: consumer — GS @ 3:50 pm
Wednesday 18 March 2009

Councils banned from using 200 jargon words and phrases in ‘visionary’ ‘step change’

The Local Government Association has compiled a list of words and phrases which council staff should avoid if they are to communicate effectively. Here is the full list:

Filed under: consumer,Politics — GS @ 2:21 pm
Tuesday 4 November 2008

Sainsbury’s to challenge EU on ‘ugly’ fruit and veg

‘Supermarket Sainsbury’s has said it will challenge a ban on selling ‘ugly’ fruit and vegetables which fail to meet EU rules on size and shape.’

BBC News

Filed under: consumer,Food & cookery — GS @ 6:13 am
Tuesday 5 August 2008

How ASDA prevents customers from making price comparisons


Filed under: consumer,Food & cookery,Shopping — GS @ 11:10 pm
Thursday 29 May 2008

Companies continue to rip off consumers with 0870 and 0845 customer-service numbers

‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’


Filed under: consumer — GS @ 7:19 am
Wednesday 28 May 2008

Free online photo prints offers

MoneySavingExpert.com has a round up of photo print special offers.

Filed under: Photography,Shopping — GS @ 3:41 am
Thursday 8 May 2008

Britain throws away £10bn of food every year

‘Each day, according to the government-backed report, Britons throw away 4.4 million apples, 1.6 million bananas, 1.3 million yoghurt pots, 660,000 eggs, 550,000 chickens, 300,000 packs of crisps and 440,000 ready meals. And for the first time government researchers have established that most of the food waste is made up of completely untouched food products – whole chickens and chocolate gateaux that lie uneaten in cupboards and fridges before being discarded.’

The Independent

Filed under: consumer,Environment,Food & cookery,Shopping — GS @ 9:02 am
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