This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call. It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than […]
The Local Government Association has compiled a list of words and phrases which council staff should avoid if they are to communicate effectively. Here is the full list:
‘Supermarket Sainsbury’s has said it will challenge a ban on selling ‘ugly’ fruit and vegetables which fail to meet EU rules on size and shape.’ BBC News
‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’
MoneySavingExpert.com has a round up of photo print special offers.
‘Each day, according to the government-backed report, Britons throw away 4.4 million apples, 1.6 million bananas, 1.3 million yoghurt pots, 660,000 eggs, 550,000 chickens, 300,000 packs of crisps and 440,000 ready meals. And for the first time government researchers have established that most of the food waste is made up of completely untouched food products […]