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Tuesday 20 October 2009

The customer service premium rate rip off

This afternoon I was locked out of the online account for my credit card (a very well-known name) and saw a message asking me to call.

It’s an 0844 number which costs at least 8p per minute from a BT landline. Recently the card company introduced a new voice system that takes even longer than ever. It begins with a ponderous promo message for the website before you can actually get anywhere. (more…)


Filed under: consumer — GS @ 3:50 pm
Thursday 29 May 2008

Companies continue to rip off consumers with 0870 and 0845 customer-service numbers

‘A list of companies and government agencies using costly phone helplines to make money at customers’ expense has been published by a consumer group.’

(more…)


Filed under: consumer — GS @ 7:19 am
 
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